Terms and Conditions

 

Overview

Sunset Cruises and Beyond Travel provides professional travel planning, cruise consulting, itinerary design, and booking assistance. By engaging our services, you agree to the terms and conditions outlined below. These policies ensure clarity, transparency, and a smooth planning experience for every traveler.

Role of Travel Advisor

Sunset Cruises and Beyond Travel acts as an independent travel advisor. We research, recommend, and coordinate travel arrangements with cruise lines, tour operators, airlines, hotels, and other suppliers. All travel services are provided directly by these suppliers and are subject to their individual terms, conditions, and policies.


Planning Fees & Payments

  • A non‑refundable planning fee may be required to begin research or itinerary design.
  • Additional service fees may apply for itinerary changes, cancellations, or complex travel requests.
  • All supplier payments (cruise lines, airlines, hotels, etc.) are made directly to the supplier unless otherwise stated.
  • Advisor fees are separate from supplier costs and are non‑refundable.

 Supplier Terms & Liability

Sunset Cruises and Beyond Travel does not own, operate, or control the suppliers providing travel services. We are not responsible for:

  • Supplier actions, omissions, or service failures
  • Schedule changes, delays, or cancellations
  • Weather events, natural disasters, or government restrictions
  • Any loss, injury, or damage resulting from circumstances beyond our control

All travel arrangements are governed by the supplier’s policies, and clients must review those policies carefully.

Client Responsibilities

Clients agree to:

  • Provide accurate personal information for all travelers
  • Review all itineraries, confirmations, and travel documents for accuracy
  • Meet all supplier deadlines for payments, check‑ins, and documentation
  • Maintain valid passports, visas, and identification required for travel
  • Comply with all health, safety, and entry requirements set by suppliers or destinations

Failure to provide accurate information may result in additional costs or denied travel.

 

Travel Insurance Recommendation

Travel insurance is strongly recommended to protect your investment. Insurance can cover:

  • Trip cancellation or interruption
  • Medical emergencies
  • Lost luggage
  • Travel delays

Clients who decline insurance acknowledge they may be responsible for any financial loss resulting from unforeseen events.

Documentation & Accuracy

Clients must review all travel documents upon receipt. Any errors must be reported within 24–48 hours. Delays in reporting may result in additional costs or inability to correct the issue.

 Communication Consent

By engaging our services, clients agree to receive travel‑related communication via email, text, or phone, including confirmations, updates, and itinerary changes.

Acceptance of Terms 

Payment of planning fees or approval of travel arrangements constitutes acceptance of these Terms & Conditions.


Return and Refund Policy

 

Changes, Cancellations & Refunds

All changes, cancellations, and refund requests are subject to the policies of the supplier providing the travel service.

  • Advisor service fees are non‑refundable.
  • Supplier penalties may apply for changes or cancellations.
  • Refunds, if available, are issued directly by the supplier.

We will assist with communication and documentation, but final decisions are made by the supplier.